Product description
Product Shipping
Return Policy

Illuminate your space with the enchanting glow of the "It Was Always You" neon sign. This stunning piece is perfect for adding a touch of romance and elegance to any room, whether it’s your bedroom, living room, or special event.

Key Features: 

  • High Quality: Crafted from premium materials, this neon sign ensures bright, consistent light and long-lasting durability. Each sign is meticulously handmade, using eco-friendly LED neon strips that are safe, energy-efficient, and environmentally friendly.
  • Easy Installation: The included wall mounting kit and adapter make it easy to hang your neon sign and plug it in, providing hassle-free installation.
  • Versatile Design: Its sleek and modern design complements any decor style, making it a versatile addition to your home or venue.

At NEON VITAL, we aim to deliver your orders promptly and securely.

  • Handling Time: Orders are typically processed and shipped within 2 to 3 business days after payment confirmation.
  • Shipping Carrier: We use FedEx for all our shipments.
  • Delivery Time: Delivery usually takes between 3 to 4 business days. Please note that delivery times can vary slightly depending on the courier company's schedule and any unforeseen delays.
  • Total delivery time will be around.6 to 7 days for manufecturing and delivery item at your door step

At NEON VITAL, we take pride in delivering high-quality neon sign boards and custom neon signs. We understand that sometimes things can go wrong, and we are here to ensure your satisfaction.

Conditions for Return

We accept returns under the following circumstances:

  1. Damaged Product: If your neon sign board arrives broken or damaged.
  2. Incorrect Product: If you receive a neon sign that is different from what you ordered.

Return Process

If your order meets any of the above conditions, please follow these steps:

  1. Contact Us: Notify us within 15 days of receiving the product by emailing return@neonvital.com or calling +447915654090. Please include your order number, a description of the issue, and photos of the damaged or incorrect product.
  2. Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number and instructions for returning the product.
  3. Return Shipping: Pack the product securely and ship it to us using the instructions. We recommend using a trackable shipping method to ensure the product arrives safely.

Refund

We will process your refund once we receive and inspect the returned product. The full amount of your purchase will be refunded to your original payment method within 15 business days.

Important Notes

  • Returns must be initiated within 15 days of receiving your order.
  • Products must be returned in their original packaging.
  • Only items that meet the return conditions will be accepted.

We are committed to ensuring your satisfaction and appreciate your understanding and cooperation.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at return@neonvital.com or +447915654090.

Thank you for choosing Neon Vital